Terms of Service

Acceptance of Terms

By accessing and using the Northwest Medical Supplies website, you accept and agree to be bound by the terms and conditions outlined below. If you do not agree with any of these terms, please do not use our website.

Products and Pricing

• All prices are listed in US dollars and are subject to change without notice.
• We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion.
• Product images are for illustration purposes and may vary slightly from the actual product.
• Availability of products is not guaranteed and may change without notice.

Orders and Payment

• All orders are subject to acceptance and availability.
• Payment is processed securely through Square at the time of purchase.
• You agree to provide current, complete, and accurate billing and shipping information.
• We reserve the right to refuse or cancel any order if fraud or unauthorized payment is suspected.

Equipment Rentals

• Rental agreements are subject to separate terms outlined in the rental application.
• A security deposit is required for all equipment rentals.
• Rented equipment must be returned in the same condition as received, normal wear and tear excepted.
• The renter is responsible for any damage, loss, or theft of rented equipment.
• Late returns may incur additional daily or monthly rental charges.

Returns and Refunds

• Unused and unopened products may be returned within 30 days of purchase for a full refund.
• Items must be returned in their original packaging and condition.
• Custom-fitted or personalized items are non-returnable.
• Shipping costs are non-refundable unless the return is due to our error.
• Please contact us at (219) 663-4900 to initiate a return.

Warranty and Service

Manufacturer warranties apply to applicable products. Northwest Medical Supplies provides repair and maintenance services for durable medical equipment. Service terms and pricing are provided upon inspection of the equipment.

Limitation of Liability

Northwest Medical Supplies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the products or services in question.

Medical Disclaimer

The products sold through our website are medical supplies and equipment. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before using any medical equipment. Follow all product instructions and safety guidelines.

Contact Information

For questions about these terms, please contact us:

Northwest Medical Supplies
1401 E. Summit St., Crown Point, IN 46307
Phone: (219) 663-4900
Email: info@nwmedsupply.com